As I am in a management role I made a decision that the Lifecycle steam was the one I'd follow. I would preferably have liked to stick to the sequence of Service Strategy, Service Design, Service Transition, Service Operations and then Continual Service Improvement nevertheless the organization I finished my training weren't so great as scheduling lessons therefore I simply had tomix them up a bit.
I started on schedule with the Service Strategy and this courseI found extremely intriguing. While the venue was terrible I do have a passion for strategy so I put that in the back of my thoughts and concentrated on digesting as much information as is feasible. The course is 3 days in length therefore you need just about every single minute of it. I made a decision that I would do the course after which write the exam the next Friday that would allow me seven days to study and revise the things I had learn't.
My study approach as such paid in full and I achieved 100% for the Strategy Exam, talk about getting a big head!! Let me let you in on my little study technique in the final analysis. Following strategy module I accomplished the Service Transition module which for me personally is probably the most helpful but is 3 days of death by Powerpoint. From my understanding Service Transition is not considered generally in most organisations and yet it is the most important. I managed to get 77% for this exam this was good because it bought me down to earth right after the 100% for strategy.
Afterwards was Service Design that's also a fascinating course and also a slight bit of Powerpoint numbness but all round beneficial. Again very few corporations utilise Design and the many advantages are seen when finishing the training course. The Design exam was almost impossible and I scraped through with 70% (the pass mark). In fact the venue where there we were writing the examination was terrible. The exam is on-line and their Web connection was so slow it took Twenty or so minutes basically to open the exam! The connection kept dropping therefore we couldn't save our answers. I finally got a good connection with a 3G card and after that just hurried through the exam with out checking anything simply because the last thing I wanted to do was put off as this would mess up my overall timetable. Anyway I passed which was the main thing.
I had been able to put together onsite training for Continual Service Improvement (CSI) and so I managed to finish this course in one and a half days compared to the 3 days. This course is much more a overview of all the other modules. The examination was very difficult but reasonable and I passed quite easily with 80%.
The final module I completed was Service Operations which I found genuinely easy. Service Operations seemed to be ITIL v2 in one and as I have been exposed to ITIL this became a walk in the park. I should confess I hardly opened up a book for the exam and managed 90%.
Very last was the important monster, Managing Across the Lifecycle (MALC). It is a 5 day course and the exam deals with each of the previous modules. I gave myself two months gap before doing MALC this I found was a perfect timeframe, not too long to forget everything but not too short to be burnt out. MALC was very difficult indeed and I was handedsome advice to skim all the modules however , direct your attention to Service Strategy and CSI. I followed these tips but thought I would also do Service Transition in a extra detail.
At last, after Six months (a record I hope) I successfully passed the MALC exam with 75% on the first attempt. As MALC only has a 55% pass rate I was pleased with this final result. So after Six months I'd successfully completed my ITIL Expert Certification and I am now contentedly applying what I learnt in my most recent working environment. With commitment you to can obtain your ITIL Expert certification, make it a goal, put your nose down and go for it!
Oh yes precisely what's my study secret? Utilize Van Haren summaries for those exams. These are just abridged versions that you simply could read through inside an hour or so and so are great to revise prior to the exam. Use your class notes along with the textbooks to go in depth then use the summaries to tie everything together.
Good Luck.
The ITIL Expert certification has become the most challenging IT related certifications to possess. You will need months of perseverance along with a desire for IT Service Management. To become an ITIL Expert you are required to initially pass the ITIL Foundations exam after which obtain 22 credits from either a Lifecycle stream as well as Capability stream then complete the daunting Managing Across the Lifecycle (MALC) exam. I'll take you briefly through my quest and what I did to achieve my ITIL Expert certification.
As I am in a management role I made a decision that the Lifecycle steam was the one I'd follow. I would preferably have liked to stick to the sequence of Service Strategy, Service Design, Service Transition, Service Operations and then Continual Service Improvement nevertheless the organization I finished my training weren't so great as scheduling lessons therefore I simply had tomix them up a bit.
I started on schedule with the Service Strategy and this courseI found extremely intriguing. While the venue was terrible I do have a passion for strategy so I put that in the back of my thoughts and concentrated on digesting as much information as is feasible. The course is 3 days in length therefore you need just about every single minute of it. I made a decision that I would do the course after which write the exam the next Friday that would allow me seven days to study and revise the things I had learn't.
My study approach as such paid in full and I achieved 100% for the Strategy Exam, talk about getting a big head!! Let me let you in on my little study technique in the final analysis. Following strategy module I accomplished the Service Transition module which for me personally is probably the most helpful but is 3 days of death by Powerpoint. From my understanding Service Transition is not considered generally in most organisations and yet it is the most important. I managed to get 77% for this exam this was good because it bought me down to earth right after the 100% for strategy.
Afterwards was Service Design that's also a fascinating course and also a slight bit of Powerpoint numbness but all round beneficial. Again very few corporations utilise Design and the many advantages are seen when finishing the training course. The Design exam was almost impossible and I scraped through with 70% (the pass mark). In fact the venue where there we were writing the examination was terrible. The exam is on-line and their Web connection was so slow it took Twenty or so minutes basically to open the exam! The connection kept dropping therefore we couldn't save our answers. I finally got a good connection with a 3G card and after that just hurried through the exam with out checking anything simply because the last thing I wanted to do was put off as this would mess up my overall timetable. Anyway I passed which was the main thing.
I had been able to put together onsite training for Continual Service Improvement (CSI) and so I managed to finish this course in one and a half days compared to the 3 days. This course is much more a overview of all the other modules. The examination was very difficult but reasonable and I passed quite easily with 80%.
The final module I completed was Service Operations which I found genuinely easy. Service Operations seemed to be ITIL v2 in one and as I have been exposed to ITIL this became a walk in the park. I should confess I hardly opened up a book for the exam and managed 90%.
Very last was the important monster, Managing Across the Lifecycle (MALC). It is a 5 day course and the exam deals with each of the previous modules. I gave myself two months gap before doing MALC this I found was a perfect timeframe, not too long to forget everything but not too short to be burnt out. MALC was very difficult indeed and I was handedsome advice to skim all the modules however , direct your attention to Service Strategy and CSI. I followed these tips but thought I would also do Service Transition in a extra detail.
At last, after Six months (a record I hope) I successfully passed the MALC exam with 75% on the first attempt. As MALC only has a 55% pass rate I was pleased with this final result. So after Six months I'd successfully completed my ITIL Expert Certification and I am now contentedly applying what I learnt in my most recent working environment. With commitment you to can obtain your ITIL Expert certification, make it a goal, put your nose down and go for it!
Oh yes precisely what's my study secret? Utilize Van Haren summaries for those exams. These are just abridged versions that you simply could read through inside an hour or so and so are great to revise prior to the exam. Use your class notes along with the textbooks to go in depth then use the summaries to tie everything together.
Good Luck.
The ITIL Expert certification has become the most challenging IT related certifications to possess. You will need months of perseverance along with a desire for IT Service Management. To become an ITIL Expert you are required to initially pass the ITIL Foundations exam after which obtain 22 credits from either a Lifecycle stream as well as Capability stream then complete the daunting Managing Across the Lifecycle (MALC) exam. I'll take you briefly through my quest and what I did to achieve my ITIL Expert certification.
As I am in a management role I made a decision that the Lifecycle steam was the one I'd follow. I would preferably have liked to stick to the sequence of Service Strategy, Service Design, Service Transition, Service Operations and then Continual Service Improvement nevertheless the organization I finished my training weren't so great as scheduling lessons therefore I simply had tomix them up a bit.
I started on schedule with the Service Strategy and this courseI found extremely intriguing. While the venue was terrible I do have a passion for strategy so I put that in the back of my thoughts and concentrated on digesting as much information as is feasible. The course is 3 days in length therefore you need just about every single minute of it. I made a decision that I would do the course after which write the exam the next Friday that would allow me seven days to study and revise the things I had learn't.
My study approach as such paid in full and I achieved 100% for the Strategy Exam, talk about getting a big head!! Let me let you in on my little study technique in the final analysis. Following strategy module I accomplished the Service Transition module which for me personally is probably the most helpful but is 3 days of death by Powerpoint. From my understanding Service Transition is not considered generally in most organisations and yet it is the most important. I managed to get 77% for this exam this was good because it bought me down to earth right after the 100% for strategy.
Afterwards was Service Design that's also a fascinating course and also a slight bit of Powerpoint numbness but all round beneficial. Again very few corporations utilise Design and the many advantages are seen when finishing the training course. The Design exam was almost impossible and I scraped through with 70% (the pass mark). In fact the venue where there we were writing the examination was terrible. The exam is on-line and their Web connection was so slow it took Twenty or so minutes basically to open the exam! The connection kept dropping therefore we couldn't save our answers. I finally got a good connection with a 3G card and after that just hurried through the exam with out checking anything simply because the last thing I wanted to do was put off as this would mess up my overall timetable. Anyway I passed which was the main thing.
I had been able to put together onsite training for Continual Service Improvement (CSI) and so I managed to finish this course in one and a half days compared to the 3 days. This course is much more a overview of all the other modules. The examination was very difficult but reasonable and I passed quite easily with 80%.
The final module I completed was Service Operations which I found genuinely easy. Service Operations seemed to be ITIL v2 in one and as I have been exposed to ITIL this became a walk in the park. I should confess I hardly opened up a book for the exam and managed 90%.
Very last was the important monster, Managing Across the Lifecycle (MALC). It is a 5 day course and the exam deals with each of the previous modules. I gave myself two months gap before doing MALC this I found was a perfect timeframe, not too long to forget everything but not too short to be burnt out. MALC was very difficult indeed and I was handedsome advice to skim all the modules however , direct your attention to Service Strategy and CSI. I followed these tips but thought I would also do Service Transition in a extra detail.
At last, after Six months (a record I hope) I successfully passed the MALC exam with 75% on the first attempt. As MALC only has a 55% pass rate I was pleased with this final result. So after Six months I'd successfully completed my ITIL Expert Certification and I am now contentedly applying what I learnt in my most recent working environment. With commitment you to can obtain your ITIL Expert certification, make it a goal, put your nose down and go for it!
Oh yes precisely what's my study secret? Utilize Van Haren summaries for those exams. These are just abridged versions that you simply could read through inside an hour or so and so are great to revise prior to the exam. Use your class notes along with the textbooks to go in depth then use the summaries to tie everything together.
Good Luck.
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